g199's Privacy Policy
Your personal information is completely safe with us. In this policy we explain in detail how we collect, use, and protect your information.
Introduction and Purpose
g199 (referred to hereinafter as "we", "us", or "the platform") is an online betting and casino service provider operating in Bangladesh. By accessing our website g199.lat or using our services, you are considered to have accepted the terms of this privacy policy.
The purpose of this privacy policy is to maintain complete transparency with our users. We treat your privacy with the utmost importance and use SSL encryption technology and modern data-protection methods to ensure the security of your personal information.
This policy applies only to the g199 platform. If you navigate from our website to any third-party site, that site's own privacy policy will apply, and we are not responsible for it.
What Information We Collect
We collect various types of information in order to provide our services. This information is collected in two ways:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay mobile banking details (for transactions)
- Account username and password (stored in encrypted form)
- Service-related messages and complaints
2.2 Information Collected Automatically
- IP address and device information
- Browser type and operating system
- Duration of visits to our site and pages viewed
- Information obtained from cookies and similar tracking technologies
- Betting and gaming history (for safe and responsible gaming monitoring)
Purpose of Using Your Information
g199 uses your information only for specific and legitimate purposes. We never misuse your information or collect it for irrelevant reasons. The main purposes of use are as follows:
3.1 Account Management and Identity Verification
Your basic information is used to register your account, manage login, and ensure security. Through age verification we confirm that only those aged 21 or older are able to use our services.
3.2 Processing Financial Transactions
Your payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and to maintain records of transactions.
3.3 Providing Customer Support
Our 24/7 live chat support team uses your information to help resolve your questions, complaints, or issues. This helps us provide you with better and more personalised service.
3.4 Security and Fraud Prevention
We continuously monitor your account to detect and prevent unauthorised access, suspicious transactions, and fraudulent activity.
3.5 Ensuring Responsible Gaming
Your gaming activity is reviewed to identify unusual patterns, so that support and guidance can be offered to you if needed.
3.6 Platform Development and Technical Maintenance
Collected analytical data is used to improve service quality, introduce new features, and resolve technical issues.
Sharing and Disclosure of Information
g199 never sells your personal information to third parties or rents it out for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay.
- Technology service providers: With trusted technology partners involved in operating our platform, who work under our strict confidentiality agreements.
- Legal obligations: Where information must be disclosed in accordance with a valid order from a legal authority or court.
- Fraud investigations: To assist relevant authorities in investigating cases of financial fraud or deception.
- With your consent: If you explicitly consent to sharing information with a specific third party.
Outside of the above cases, none of your information leaves our organisation.
Our Data Protection Measures
The security of your personal information is g199's highest priority. To this end we take the following technical and administrative measures:
5.1 Encryption Technology
SSL (Secure Socket Layer) encryption technology is used across our entire platform. As a result, all information exchanged between you and our servers is encrypted and cannot be read by third parties.
5.2 Password Protection
Your password is never stored in plain text. We keep passwords secure using advanced hashing algorithms.
5.3 Access Controls
Among our staff, only those who require it for their work can access specific user information. All access is logged and audited regularly.
5.4 Server Security
Our servers are housed in high-security data centres. Regular security audits and updates are carried out.
Please note that transmitting data over the internet or electronic storage methods are not 100% secure. We make every effort, but we cannot guarantee the complete security of your information.
Cookies and Tracking Technologies
g199 uses cookies and similar tracking technologies to improve your browsing experience.
6.1 What Are Cookies
Cookies are small text files stored on your device. They help remember your preferences and settings and improve the functionality of the platform.
6.2 What Types of Cookies We Use
- Essential cookies: Necessary for the basic functionality of the site, such as maintaining your login session.
- Functional cookies: For remembering your preferences and settings.
- Analytical cookies: For understanding and improving how the site is used.
6.3 Cookie Controls
You can disable cookies by changing your browser settings. However, doing so may cause some features of our platform to not work correctly.
Data Retention Period
We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active accounts: All information is retained while your account remains active.
- Closed accounts: Even after an account is closed, records of financial transactions and identity verification documents are retained for a defined period as required by law.
- Log data: Technical log data is generally kept for a limited period and then deleted.
- Marketing communications: Marketing information is retained until you withdraw your consent.
At the end of the retention period, information is securely deleted or anonymised so that it is no longer linked to you.
Your Rights
You have certain important rights regarding your personal information, which we respect and support:
8.1 Right to Access
You can request to know and view what information we hold about you. We will provide the information within a reasonable time.
8.2 Right to Rectification
If there is any inaccuracy or incompleteness in your stored information, you can request a correction.
8.3 Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
8.4 Right to Withdraw Consent
For information processed on the basis of your consent, you can withdraw that consent at any time.
8.5 How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact us. We are always ready to assist you in Bengali via 24/7 live chat.
Children's Privacy
g199's services are strictly for those aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
If we suspect that a user is below the required age, we will verify their account and suspend it if necessary. If a parent or guardian discovers that their child has registered on our platform, please contact us immediately — we will delete the relevant information.
International Data Transfers
Our servers and data processing facilities may be located in various places around the world. Even if your information is transferred outside Bangladesh, we ensure that it receives the same standard of protection.
For international data transfers we ensure appropriate contractual safeguards are in place so that your information remains protected at all times.
Changes to This Policy
g199 reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy, we will notify you at your registered email address or post a clear notice on the platform.
Continued use of our platform after any changes will be considered as your acceptance of the updated policy. It is therefore recommended that you check this page regularly.
The "Last updated" date at the top of this policy always reflects the date of the current version.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us through the channels below. We will assist you promptly.
We take all privacy-related requests seriously and aim to respond within a reasonable time.